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Posted on Tuesday, March 15, 2011

"On the about page of this site I used to call myself a "developer/designer/occasional writer". It’s a bit confusing, and I still find it hard to know what to answer when someone asks me what I do for a living. Am I a Web designer? A Web developer? A Web programmer? All of them? Neither? It really is a difficult question to give a simple answer to.
My answer depends on who is asking, when, why, and under what circumstances. Sometimes I’ll say that "I work with the Web" or "I build websites", both of which are true but don’t really say what I do. It would be easier to be able to give a short, simple, reasonably precise answer.
[...]
As an alternative, I’ve been using "Web developer" for some time. The problem with that is that many people assume that a Web developer does mostly back-end programming, which I don’t do a whole lot of. It does sound more professional than Web designer though."
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"A clients natural inclination will be to give you his personal opinion on the design. This is reinforced because you ask them what they think of the design. Instead ask them what their users will think of the design. Encourage them to think from the users perspective."
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"Despite the fact that the Web has been international in scope from its inception, the predominant mass of Web sites are written in English or another left-to-right language. Sites are typically designed visually for Western culture, and rely on an enormous body of practices for usability, information architecture and interaction design that are by and large centric to the Western world.
There are certainly many reasons this is true, but as more and more Web sites realize the benefits of bringing their products and services to diverse, global markets, the more demand there will be on Web designers and developers to understand how to put the World into World Wide Web."
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"It’s always helpful to look outside of the web for your inspiration, to places where you might not at first expect to find a solution. The world is a collage of inspiration, from newspapers, magazine publishing, and advertising to product design, architecture and the fine arts."
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"Some who don’t understand web design nevertheless have the job of creating websites or supervising web designers and developers. Others who don’t understand web design are nevertheless professionally charged with evaluating it on behalf of the rest of us. Those who understand the least make the most noise. They are the ones leading charges, slamming doors, and throwing money—at all the wrong people and things.
If we want better sites, better work, and better-informed clients, the need to educate begins with us."
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"Observe how your users approach information, consider what it means, and design to allow them to achieve what they need."
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I’m going to start my technical advice with something that seems to have been buried in the teachings of accessibility—simplicity. If you want to reach the greatest number of users possible, it’s best to write clearly and simply and design your interfaces to be consistent from page to page. For some people, simple usability advice like this is an absolute accessibility need. Many people with cognitive disabilities can fail a task simply because it hasn’t been laid out well enough for them. And anyway, people of all abilities fail tasks that are confusing. Why should we all suffer an interface that proves itself to be unusable?
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"It’s time we designers stop thinking of ourselves as merely pixel people, and start thinking of ourselves as the creators of experiences. And when it comes to experience on the web, there’s no better way to create it than to write, and write well."
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"On the Web, usability is a necessary condition for survival. If a website is difficult to use, people leave. If the homepage fails to clearly state what a company offers and what users can do on the site, people leave. If users get lost on a website, they leave. If a website’s information is hard to read or doesn’t answer users’ key questions, they leave. Note a pattern here? There’s no such thing as a user reading a website manual or otherwise spending much time trying to figure out an interface. There are plenty of other websites available; leaving is the first line of defense when users encounter a difficulty."
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"Sometimes people hit an idea right on the nose. My wife brought home this comic strip and it’s so pertinent to what we do.
Sister – ‘Mom says you’re designing a web page for school.’
Little brother – ‘Yup.’
‘And not just any web page, but the ultimate web page.’
‘I’m using every tool in the box. HTML… XHTML… CSS… XML… SOAP… AJAX… Flash… Perl… JavaScript… you name it.’
Sister – ‘What’s the page going to look like?’
Little brother – ‘I’ll figure that out when I’m done.’
It’s funny because it’s true. We often put the technology horse in front of the cart. It’s not about building the solution before there’s a problem. It’s about having a problem and using the right technology to solve that problem."
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"Although there are lots of elements to consider when designing compelling Web experiences (writing style, look and feel, information organization -to name just a few), there is one "knowable" element that can be used to appraise the rest: audience. A detailed understanding of your target audience provides you with an effective metric by which to evaluate all your design decisions: structure (content and organization), visual presentation (personality and tone), and interaction (functionality and behavior). From cultural dimensions to computer expertise, the more you know about your audience the easier it becomes to design for (and communicate to) them."
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